Last updated: November 1, 2026
These terms are an agreement between you (or the organization you represent) and Verigo Global ("Verigo", "we", "us"). By placing an order, creating an account or using our websites, toolkits or the Verigo Assure platform you agree to them. If you are accepting on behalf of an organization, you confirm you have authority to bind it.
1. What we provide
- Verigo Assure: a subscription web platform at assure.verigoglobal.com for assessing readiness against standards such as ISO/IEC 27001, SOC 2, ISO/IEC 42001, HITRUST CSF, CMMC 2.0 and NIST CSF 2.0 (the "Platform").
- Implementation Kits: documentation and templates for a standard ("Kits"). We customise each Kit for your organization and email it to you within 7 days of your order.
- Support hours: documentation support and implementation support, delivered by Verigo consultants and booked by email.
- Our websites, including quotes, articles and free assessments.
2. Readiness support, not certification or legal advice
Verigo helps you prepare. We are not a certification body or an audit firm for the work covered here, and nothing we provide guarantees that you will pass an audit, obtain a certification, win a contract or satisfy a regulator. Scores, findings, templates and reports are guidance based on the information you give us. They are not legal, tax or accounting advice. You remain responsible for your own compliance decisions.
3. Accounts
- Give accurate details and keep them up to date.
- Keep your password private. You are responsible for activity under your account, and for the people you let use it.
- Tell us promptly at admin@verigoglobal.com if you think your account has been used without your permission.
- A subscription covers the organization that bought it and its own personnel. You may not resell it or share your login with other organizations.
4. Prices, payment and tax
- Prices are in US dollars and are shown before tax. Taxes (such as sales tax, VAT or GST) are in addition and are charged as required by local law.
- Card payments are handled by Stripe. We never see or store your full card number.
- Customers in some locations may be offered payment by invoice. Invoices are due as stated on the invoice, and access starts when we receive payment.
- A quote is valid for 30 days from the date shown.
- We may change prices for future orders and renewals. We will tell you before a changed price applies to a renewal.
5. Subscriptions, renewal and cancellation
The Platform is sold per standard, billed monthly or yearly. Subscriptions renew automatically for the same period until you cancel. You can cancel a standard at any time from your Account page, or by emailing us. When you cancel, you keep access until the end of the period you have paid for, and it is not renewed. Fees already paid for a period are not refunded or prorated when you cancel part-way through it. If a renewal payment fails, we or Stripe may retry the card, and access can end when the paid period ends.
6. Refunds
Toolkits and support hours are digital or reserved services and are final once purchased. Our Refund Policy explains this and lists what we will always fix, such as duplicate charges and missing downloads. It forms part of these terms.
7. Licence and ownership
We own the Platform, the Kits and everything in them, including the text, templates, scoring methods, designs and software. When you pay, we grant you a limited, non-exclusive, non-transferable licence to use them for your own organization's internal compliance work, for the period you have paid for (the Platform) or indefinitely (Kits you have bought, subject to these terms). You may edit Kit templates to create your own policies and records, and those records are yours.
You may not: copy, resell, sublicense, publish or share the Platform, the Kits or their contents outside your organization; use them to build a competing product or training material; remove copyright or confidentiality notices; or try to get around any copy protection or download controls. Download links are personal to you and may be logged.
8. Your data
You keep ownership of the information you enter into the Platform or send us ("Your Data"). You give us permission to host and process it to provide the service, and to produce reports for you. We use it as described in our Privacy Policy. Do not enter data you have no right to share. Because the Platform is a readiness tool, you should not upload classified or controlled information, or anything that you are not allowed to store on a commercial cloud service. For CMMC work, record where evidence is stored rather than uploading controlled unclassified information, unless we have agreed an arrangement in writing.
9. Acceptable use
- Do not break the law or use the service to harm others.
- Do not attempt to access other customers' data, probe or disrupt our systems, or send malware.
- Do not use automated tools to scrape or bulk-download content.
- We may suspend access if we reasonably believe these rules are broken, or to protect the service and other users.
10. Support hours and consulting
Purchased hours are used in the order you request them. We will contact you to schedule work, and use reasonable skill and care. Hours do not expire while your account is active, unless your order says otherwise. You are responsible for giving us accurate information and timely access to the people and documents we need. Work product we create for you is licensed to you under section 7.
11. Availability and changes
We aim to keep the Platform available, but we do not promise it will be uninterrupted or error free. We may improve, change or retire features, and we update standards content as the standards change. If we remove a core feature you have paid for, we will tell you and work with you on a fair remedy.
12. Disclaimer
To the fullest extent the law allows, the service, the Kits and our reports are provided "as is" and "as available", and we disclaim all other warranties, including merchantability, fitness for a particular purpose and non-infringement.
13. Limit of liability
To the fullest extent the law allows, Verigo is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost data, or the loss of a certification, contract or audit result. Our total liability for any claim relating to the service is limited to the amount you paid us in the 12 months before the event that gave rise to the claim. Nothing in these terms limits liability that cannot be limited by law.
14. Indemnity
You will defend and compensate us against claims and costs arising from your breach of these terms, from Your Data, or from your use of the service in a way the law does not allow.
15. Ending the agreement
You can stop using the service at any time. We may end or suspend your access for a serious or repeated breach of these terms, or for non-payment, with notice where practical. On ending, your licence to the Platform stops, and you may ask us to export or delete Your Data. Sections that by their nature should continue (ownership, payment obligations, disclaimers, liability and governing law) continue after the agreement ends.
16. Governing law
These terms are governed by the laws of the State of Connecticut, United States, without regard to its conflict-of-laws rules. The state and federal courts for Hartford County, Connecticut have exclusive jurisdiction over any dispute, and you consent to them. This does not take away rights you have under mandatory consumer or data-protection laws where you live.
17. Changes to these terms
We may update these terms. We will change the date above and, for material changes, tell customers by email or in the Platform. Using the service after a change takes effect means you accept it. Orders already placed are covered by the terms that applied when you placed them.
18. General
These terms, with the Privacy, Refund and Cookie policies and your order, are the whole agreement between us on this subject. If a part is found unenforceable, the rest stays in effect. A failure to enforce a right is not a waiver. You may not transfer your rights without our written consent. We may transfer ours as part of a sale of our business.
19. Contact us
Verigo Global, 430 New Park Avenue, Suite 102, Hartford, CT 06105, United States
Email: admin@verigoglobal.com